Experience

  • Senior IT System Administrator
    Zenoti — Bellevue, WA
    September 2025 – Present

    Systems maintenance and updates through Intune, Jamf, and related services. Improved attack-surface posture using Microsoft Defender and Azure. Network monitoring and reliability management across HP GreenLake, Cisco Meraki, and Lumen. Endpoint and account security monitoring. Deployment and lifecycle management of devices through Intune, Jamf, Dell Premier, and ABM. Coordinated with service providers for warranty resolutions. Managed assets using Asset Tiger. Completed 7–8 tickets daily across teams in the US, Canada, Costa Rica, and the UK. Troubleshot certificates, accounts, devices, VPNs, and applications. Configured user, device, and network policies. Implemented new device and account processes.

  • Contract IT System Engineer
    City of Gig Harbor — Gig Harbor, WA
    April 2025 – August 2025

    Managed server and endpoint updates across Linux, Windows, and iOS. Automated update and deployment tasks using PowerShell. Documented processes to streamline workflows. Managed DNS records, wildcard certificates, and system credentialing. Deployed and maintained applications with mass-update packages. Configured group policies for client applications (Mitel, NetMotion VPN). Investigated suspicious traffic using ESET and WatchGuard Firebox. Assisted end users with technical issues. Participated in branch-office network installation and setup.

  • IT System Administrator / ETOC IT Help Desk
    DSHS — April 2024 – Present

    First-contact resolution; account and group management in Active Directory and Intune; token administration; coordination with other teams to ensure quick resolution of requests.

  • Technician 2 / ExecIT
    DSHS — June 2023 – April 2024

    Imaging, MDT, SCCM, Hyena, group policy administration, Intune, Apple Configurator, device driver and firmware management, and ticket escalation.

  • Cybersecurity Intern
    State Auditor's Office — Oct 2022 – June 2023

    Attack-surface detection, asset-management improvements, security monitoring, Azure Sentinel exposure, and vulnerability scanning tools.

  • IT Help Desk
    UWT Library — Oct 2022 – June 2023

    Imaging and deploying student devices, firmware updates, group policy maintenance, patron support, and device lifecycle management.

  • Sprague Pest Solutions — Internship
    Summer 2022

    Active Directory, Snipe‑IT, Mobi/SOTI, WatchGuard firewall management, device rollouts, and SQL reporting.

  • Project Manager (Capstone)
    Lease Crutcher Lewis — Winter 2022

    Project management, Visual Studio, SQL Server, Windows Firewall; demo video and deliverables.

  • Project Manager
    RFSC & Freelance — 2021–2022

    Team coordination, Microsoft Project, Excel, Wix; client-facing web projects.

Merchandiser
Scotts
Gig Harbor and Port Orchard, WA | March 2021 – October 2021
Responsibilities:
Organized and presented Scotts products.
Set up new employee devices and added them to the network.
Coordinated with store management on special projects, sales, and promotional items.
Maintained general stock and merchandising displays.
Assistant Rural Carrier
United States Postal Service
Port Orchard, WA | March 2019 – May 2022
Responsibilities:
Delivered excess parcels and packages in coordination with main route carriers.
Performed customized deliveries for customers; managed time and route memorization.
Operated mobile scanners and followed mail-handling and safety procedures.
Crew Trainer
McDonald’s
Gig Harbor, WA | January 2016 – December 2018
Responsibilities:
Trained and managed new crew members; assigned tasks and managed breaks.
Provided customer service, prepared food, and supported floor operations.
Assisted with inventory and receiving shipments of supplies.
  • UWT C# — Winter 2021 — Projects
  • UWT Python — Spring 2021 — Projects
  • Capstone Demo — Demo video and documentation available on the Home page.
  • University of Washington Tacoma — B.S., Information Technology (IAS); GPA 3.21
  • Life Christian Academy — High School Diploma
  • LinkedIn Learning: ITF+, A+, Network+, SCCM, Security+
  • Pluralsight: MS Sentinel scanning with KQL