Gig Harbor and Port Orchard, WA | March 2021 – October 2021
Responsibilities:
Set up new employee devices and add them to the network.
Coordinate with store management on special projects, sales, and promotional items.
Maintain general stock and merchandising displays.
Port Orchard, WA | March 2019 – May 2022
Responsibilities:
Perform customized deliveries for customers; manage time and route memorization.
Operate mobile scanners and follow mail handling and safety procedures.
Gig Harbor, WA | January 2016 – December 2018
Responsibilities:
Provide customer service, prepare food, and support floor operations.
Assist with inventory and receiving shipments of supplies.
Project Manager — RFSC (Refugee Federation Service Center)
Fall 2021; Spring 2022
Facilitated tasks and managed roles for client web projects. Coordinated team responsibilities, used Microsoft Project and Excel for scheduling, and led client communications. Delivered user-friendly web pages on Wix and handled domain and communication challenges.
Project Manager — Freelance / UWT Student Partnerships
Winter 2021–2022
Led student teams to design and publish client websites using HTML, CSS, and JavaScript. Managed client feedback cycles and ensured deliverables met usability and accessibility goals.
Project Manager (Capstone) — Lease Crutcher Lewis
Winter 2022
Oversaw capstone deliverables, coordinated team tasks, and produced a demo video and documentation for the client. Tools used included Microsoft Project, Visual Studio, and SQL Server.
Student Web Projects — Team Lead
2021
Led small teams to build web pages and applications for class projects and local clients; used HTML, CSS, and JavaScript and collaborated via GitHub and communication tools.
Intern — Sprague Pest Solutions
Summer 2022 — Tacoma, WA
Performed new user setup with Active Directory, PowerShell ISE, Google Workspace, and Mobi/SOTI. Managed devices via Snipe‑IT and Mobi/SOTI. Performed WatchGuard firewall management, firmware updates, device rollouts, and SQL reporting.
Cybersecurity Intern — State Auditor's Office
Oct 2022 – June 2023 — Olympia, WA
Improved attack surface detection and asset management systems. Worked with security monitoring tools and vulnerability scanning platforms; contributed to security process improvements and reporting.
IT Help Desk — University of Washington Tacoma Library
Oct 2022 – June 2023 — Tacoma, WA
Imaged and deployed student Dell and Mac devices, created training projects, assisted patrons with equipment, maintained group policies and firmware updates, and supported device lifecycle management.
Technician 2 / ExecIT — DSHS
June 2023 – April 2024
Imaging with MDT, registry troubleshooting, IP/DNS, SCCM and Hyena administration, Intune and Apple Configurator, group policy administration, device driver and firmware management, and ticket escalation.
IT System Administrator / ETOC IT Help Desk — DSHS
April 2024 – Present
First contact resolution, account and group management in Active Directory and Intune, token administration, and coordination with teams to ensure quick resolution of requests.
Contract IT System Engineer — City of Gig Harbor
April 2025 – August 2025
Managed server and endpoint updates across Linux, Windows, and iOS. Automated update packages and deployments using PowerShell. Managed DNS records and wildcard certificates. Deployed applications and configured group policies. Monitored security with ESET and WatchGuard.
Senior IT System Administrator — Zenoti
September 2025 – Present — Bellevue, WA
Systems maintenance and updates through Intune and Jamf. Improved attack surface posture using Microsoft Defender and Azure. Network monitoring across HP GreenLake, Cisco Meraki, and Lumen. Endpoint deployment and lifecycle management. Asset management with Asset Tiger. Daily ticket handling across multiple regions.